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How do I report a concern?
You may report a concern by calling 111-222-3333 or by using the online form. Before you report a
concern
online, we ask that you search the Self
Help FAQs first. You may find what you need without having
to report it.
What do you need to report a concern?
If you are reporting a
concern
online, aside from an email address, you need to include your name,
address, and telephone number. You also need to know the street of
the incident and the issue. If you are reporting a concern111-222-3333 by calling , you need only the street where the issue is and the issue.
How can I get an email account?
You can open an email account using Google's Gmail or Yahoo
Mail in less than five minutes.
Why can't I report an anonymous concern?
Anonymous concerns are not accepted online, but
you may submit an anonymous concern by calling 111-222-3333.
What if my reported concern is urgent?
If you have an emergency, you need to call 911.
The Report a Concern form and phone number are only for non-emergency requests, questions, and
information.
What else might I have to include to report a
concern?
Many service request types will prompt you
for further information, which will assist the responder in resolving
and closing your service request. The more you can tell us about the
issue, the faster your request can be resolved.
How long does it take to resolve a concern
that was reported?
The time it takes to close, or resolve,
a reported concern varies from request to request, depending on the
issue and the tasks required. Staff members will make every effort to
resolve your reported concern as soon as possible.
Will I be updated as to the progress of
my reported concern?
At the very least, you should receive
notification upon reporting your concern and upon closing. You may
receive additional updates depending on the responder and the issue.
Can I call to check the status of my reported
concern?
If you haven't received notification of the
closing of your reported concern within a week, you may call 111-222-3333 to check its status. Please have your service request
ID ready when you call.
Why is the Anytown using this system?
The City has put this reporting a concern management
system in place to insure that no citizen issue goes unresolved. In
addition, the reporting capabilities will help the administration and
department heads make well-informed decisions related to staffing and
equipment needs, project priorities and management, and budget requests
and formulation.
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